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MORE APPLE DEVICES
Service for Watch, AirPods & more.
Apple Watch, AirPods, Beats, HomePod, Apple TV, Studio Display, or Magic accessories: we check your device, clarify warranty and costs up front, and take care of everything with an apple on it.
Which device needs help? Tap your device.
Your device
Apple Watch
We check the model, its condition, and the service options available.
What is it about?
- Battery
- Display
- Charging
- Sensors
Before drop-off
Unpair the watch from your iPhone first. Your iPhone backs up the watch in the process, and Activation Lock is removed.
Booking and dropping off your device are free.
Your device
AirPods
Tell us what’s missing or not working. We’ll find out which service option fits your model.
What is it about?
- Sound
- Connection
- Battery
- Charging case
- Lost earbud
Before drop-off
Bring your AirPods along with the charging case. If a part is missing, bring what you still have.
Booking and dropping off your device are free.
Your device
Beats
Repair and replacement options depend on the model. We’ll find out which service option fits yours.
What is it about?
- Audio
- Charging
- Connection
Before drop-off
Only bring charging cables and other accessories if the issue is about charging or that exact accessory.
Booking and dropping off your device are free.
Your device
HomePod
For audio and the connection at home. We tell setup questions apart from a possible hardware fault.
What is it about?
- Audio
- Connection
- Setup
Before drop-off
Bring your proof of purchase if you have it. It helps us check warranty and statutory warranty rights.
Booking and dropping off your device are free.
Your device
Apple TV
For streaming and the connection at home. We tell setup questions apart from a possible hardware fault.
What is it about?
- Streaming
- Connection
- Setup
Before drop-off
Bring your proof of purchase if you have it. It helps us check warranty and statutory warranty rights.
Booking and dropping off your device are free.
Your device
Studio Display
We specifically check picture, sound, ports, and other functions.
What is it about?
- Picture
- Sound
- Ports
- Other functions
Before drop-off
Bring your proof of purchase if you have it. It helps us check warranty and statutory warranty rights.
Booking and dropping off your device are free.
Your device
Magic accessories
We’ll find out what kind of support is possible for your accessory.
What is it about?
- Magic Keyboard
- Magic Mouse
- Trackpad
Before drop-off
Only bring charging cables and other accessories if the issue is about charging or that exact accessory.
Booking and dropping off your device are free.
- FreeBooking and dropping off your device
- Clear costsA quote after the diagnosis, before we repair anything
- GenuineApple parts and certified technicians
- 40,000+customers since 1990
SERVICE OPTIONS
Service based on model and condition.
Not every product can have every individual part repaired. For some devices, Apple replaces the whole unit or a module. We check whether a warranty, AppleCare, or other coverage applies, and explain whether a repair, a replacement, or another solution is an option.
We check what applies
- Warranty
- AppleCare
- Other coverage
We explain your options
- Repair
- Replacement
- Another solution
STEP BY STEP
How your service works.
Book an appointment
Choose a drop-off appointment in Friedrichshafen online, or use one of our drop-off points.
Book an appointment See drop-off pointsCheck
We look at the device and the fault, and clarify possible service coverage.
Approve
You get a quote. We only repair once you’ve agreed.
Pick up
We’ll get in touch as soon as your device is ready. You can check the status in the repair portal at any time.
Check repair status
DROP OFF OR MAIL IN
How to get your device to us.
Friedrichshafen
Werastraße 42. Monday to Friday 9 am–6 pm, Saturday 10 am–2 pm. You’re welcome without an appointment too; for a fixed time, book online.
Book an appointmentKempten
Drop-off at media@home Kraus, Monday to Friday 9 am–6 pm.
Drop-off in KemptenWangen & Neuravensburg
Drop-off at EDEKA Looks, Kellerbühlstraße 15, Monday to Saturday 7 am–8 pm.
Drop-off in WangenZeppelin University
Drop-off at the Zeppelin University info desk during the university’s opening hours.
Mail it in
No need to come in: register the repair online in our service portal and send us your device by post. You pay for shipping to us, we cover the return shipping.
Register a repair onlineBEFORE YOUR VISIT
Well prepared for drop-off.
Tick things off – just for you, nothing is saved.
PAY IN INSTALLMENTS
Pay in installments.
You can pay for repairs in installments too – just ask us at drop-off.
Financing through CreditPlus Bank
Send your request online or talk to us in the store. We will discuss with you what can be financed.
Request financingPayPal Pay in installments
You can pay for online orders in installments with PayPal: choose PayPal at checkout and select installments there. For repairs, let us know at drop-off.
Klarna
Pay by invoice or in installments at checkout: for orders in the online store, simply choose Klarna.
Whether and on what terms you can pay in installments or by invoice is decided by CreditPlus Bank, PayPal or Klarna after a credit check. CompuMac is not the lender.
CUSTOMER VOICES
What our customers say.
“I had a problem with my AirPods and got very friendly, competent advice. They researched with real commitment and found the problem.”
“My iPhone 14 Pro Max was repaired within a week as a warranty case. I’m completely satisfied.”
“A super competent Mac dealer with top service on Lake Constance.”
Customer voices from our previous website, translated from German. Individual experiences; the actual service depends on the device, the fault, and the coverage.
GOOD TO KNOW
Quick questions.
What does the repair cost?
That depends on the model, the fault, and your service coverage. Drop-off is free. After the diagnosis you get a quote and decide whether we go ahead with the repair.
Does my warranty or AppleCare apply?
Based on your device and the documents you have, we check whether service coverage applies and to what extent.
One AirPod or the charging case is gone. What now?
Bring what you still have. We’ll find out whether the missing part can be replaced on its own and what it costs.
How long does it take?
That depends on the diagnosis and on spare parts. We’ll get in touch as soon as your device is ready.