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COMPUMAC BUSINESS TELEPHONY

Great conversations start with being easy to reach.

We plan and look after AGFEO phone systems and Placetel solutions. If you like, an AI phone assistant can help with incoming calls.

Book an appointment To the phone system
  • AGFEO Silver Partner
  • Placetel Partner

Sample calls with Ivy

Sample calls
Language of the call

Example Repair appointment Team on other calls

  1. Ivy

    Willkommen bei CompuMac. Ich bin Ivy, die KI-Assistentin. Wie kann ich Ihnen helfen?

    Welcome to CompuMac. I’m Ivy, the AI assistant. How can I help you?

  2. Caller

    Hallo, äh – mir ist das iPhone runtergefallen, das Display ist komplett gesprungen. Kann ich das vorbeibringen?

    Hi, um – I dropped my iPhone and the screen’s completely cracked. Can I bring it in?

  3. Ivy

    Das sehen wir uns gern an. Ich trage Ihnen gleich einen Termin zur Reparaturannahme ein. Passt morgen um halb elf?

    We’d be glad to take a look. I’ll book you a drop-off appointment right now. Does tomorrow at 10:30 work?

  4. Caller

    Halb elf passt. Auf Bauer, bitte.

    Ten thirty’s fine. The name’s Miller.

  5. Ivy

    Eingetragen: morgen, 10:30 Uhr, auf den Namen Bauer. Machen Sie vorher bitte ein Backup und schalten Sie „Wo ist?“ aus.

    You’re booked: tomorrow at 10:30 a.m., under Miller. Please back up your iPhone and turn off Find My before you come.

  6. Caller

    Mach ich. Danke!

    Will do. Thanks!

Ergebnis

Termin eingetragen
  • Reparaturannahme
  • morgen, 10:30 Uhr
  • iPhone · Display gesprungen

Result

Appointment booked
  • Repair drop-off
  • tomorrow, 10:30 a.m.
  • iPhone · cracked screen

Example Callback After hours

  1. Ivy

    Willkommen bei CompuMac. Ich bin Ivy, die KI-Assistentin. Wir haben zurzeit geschlossen. Ich helfe Ihnen trotzdem gerne weiter. Worum geht es?

    Welcome to CompuMac. I’m Ivy, the AI assistant. We’re closed right now, but I’m happy to help anyway. What’s it about?

  2. Caller

    Ach, schon zu. Bei uns im Büro spinnt seit heute Mittag das WLAN. Kann mich da jemand zurückrufen?

    Oh, closed already. The Wi-Fi at our office has been acting up since lunchtime. Could someone call me back?

  3. Ivy

    Gern. Ich notiere: WLAN im Büro, Störung seit heute Mittag, Rückruf erwünscht. Auf welchen Namen?

    Of course. I’ve got: office Wi-Fi, trouble since lunchtime, callback requested. What name should I put down?

  4. Caller

    Schneider. Am besten auf dem Handy, von dem ich gerade anrufe.

    Taylor. This number’s fine – it’s my cell.

  5. Ivy

    Notiert. Ich gebe es ans Team weiter – es meldet sich unter dieser Nummer bei Ihnen.

    Got it. I’ll pass this on to the team, and they’ll get back to you at this number.

  6. Caller

    Super, danke. Schönen Abend!

    Great, thanks. Have a good evening!

Ergebnis

Rückruf notiert
  • WLAN im Büro · Störung seit heute Mittag
  • Rückruf an: Schneider, Anrufernummer
  • geht ans Team

Result

Callback noted
  • Office Wi-Fi · trouble since lunchtime
  • Call back: Taylor, caller’s number
  • goes to the team

Example Quick question Team on other calls

  1. Ivy

    Willkommen bei CompuMac. Ich bin Ivy, die KI-Assistentin. Wie kann ich Ihnen helfen?

    Welcome to CompuMac. I’m Ivy, the AI assistant. How can I help you?

  2. Caller

    Nur eine kurze Frage: Habt ihr samstags auf?

    Just a quick question – are you open on Saturdays?

  3. Ivy

    Ja. Samstags von 10 bis 14 Uhr, montags bis freitags von 9 bis 18 Uhr.

    Yes. Saturdays from 10 a.m. to 2 p.m., Monday through Friday from 9 a.m. to 6 p.m.

  4. Caller

    Und wo finde ich euch genau?

    And where exactly are you?

  5. Ivy

    In der Werastraße 42 in Friedrichshafen.

    At Werastraße 42 in Friedrichshafen.

  6. Caller

    Alles klar, dann komm ich Samstag vorbei.

    Perfect, I’ll stop by on Saturday.

Ergebnis

Frage beantwortet
  • Öffnungszeiten
  • Adresse
  • kein Rückruf nötig

Result

Question answered
  • Opening hours
  • Address
  • no callback needed

Example New request Team on other calls

  1. Ivy

    Willkommen bei CompuMac. Ich bin Ivy, die KI-Assistentin. Wie kann ich Ihnen helfen?

    Welcome to CompuMac. I’m Ivy, the AI assistant. How can I help you?

  2. Caller

    Guten Tag. Wir ziehen mit dem Büro um und brauchen eine neue Telefonanlage. Macht ihr so was?

    Hello. We’re moving offices and need a new phone system. Is that something you do?

  3. Ivy

    Ja, Telefonanlagen planen und installieren wir. Damit das Team gleich Bescheid weiß: Wie viele Arbeitsplätze sind es?

    Yes, we plan and install phone systems. So the team is up to speed: how many desks are we talking about?

  4. Caller

    Acht. Und zwei Kolleginnen arbeiten von zu Hause.

    Eight. And two colleagues work from home.

  5. Ivy

    Notiert: neue Telefonanlage, acht Arbeitsplätze, zwei im Homeoffice, Umzug. Das geht jetzt ans Team – es meldet sich bei Ihnen.

    Noted: new phone system, eight desks, two working from home, office move. I’ll pass this to the team, and they’ll get back to you.

  6. Caller

    Prima, vielen Dank.

    Perfect, thank you.

Ergebnis

Anliegen ans Team
  • Neue Telefonanlage
  • 8 Arbeitsplätze · 2 im Homeoffice
  • Anlass: Umzug

Result

Request passed to the team
  • New phone system
  • 8 desks · 2 working from home
  • Reason: office move

To be honest: these are sample calls we wrote – no AI is answering here. You can hear the real Ivy on the phone.

Call Ivy · 03222 1802579

LIVE DEMO · AI PHONE ASSISTANT

Say hello to Ivy.

Ask a question, describe what you need or request a call back. Experience our AI assistant in a real conversation – no sign-up, around the clock.

Ivy on the phone

+49 3222 1802579

No sign-up · around the clock

Call Ivy · 03222 1802579

AI PHONE ASSISTANT

What Ivy can take care of for you.

We decide which features to use based on your processes and the integrations available.

PHONE SYSTEM AND ASSISTANT

Easier to reach. Built around your day.

This is how a call travels through a business: the phone system routes it, the team picks up – and when nobody can, the AI phone assistant takes over.

The path of a call

A call comes inMain number or extension
Phone systemAGFEO or Placetel
Someone is freeYour teamExtensions, hunt groups, DECT, home office, smartphone
Everyone busy, or after hoursAI phone assistantOurs is called Ivy.

What comes out of it

Repair appointment: the team is on other calls. Ivy picks up and books the appointment.

Callback: after hours Ivy picks up, notes the callback request and passes it to the team.

Quick question: Ivy answers it right away – the team keeps working.

New request: Ivy asks what the team needs to know and passes it on in order.

Watch the matching call

  • Placetel AI Agent

    An AI phone assistant answers calls, records what callers need, answers frequently asked questions and takes call-back requests. We tailor its knowledge and workflows to your business.

  • AGFEO phone systems

    Professional telephony for the office and working from home: VoIP, DECT, internal extensions and mobile workplaces. We plan new systems and modernize existing ones.

  • Set-up & support

    Planning, conversion, installation and training, all from one source. And we’re still there for you when you later change hunt groups, devices or workflows.

WHAT WE TAKE CARE OF

A phone system that works with you.

  • Plan and install a new AGFEO system
  • Modernize your existing telephony
  • Set up phone numbers and extensions
  • Connect phones and DECT handsets
  • Integrate home offices and mobile workplaces
  • Train your staff

AGFEO

AGFEO Silver Partner

What AGFEO brings.

From Bielefeld
AGFEO is a German manufacturer based in Bielefeld.
Hybrid and modular
The ES phone systems combine IP telephony with classic lines (analog, S0, UP0) and grow in modules.
HyperVoice
The virtual IP phone system runs on VMware or Microsoft Hyper-V – with a permanent 3L license instead of a monthly subscription.
DECT, apps & door
DECT IP phones, smartphone apps and door intercoms can be integrated.

Information as stated by the manufacturer

Placetel

Placetel Partner

What Placetel brings.

Cloud phone system
Telephony from the cloud, no hardware on site – with smartphone apps and a softphone for laptop and PC.
AI Agents
Automatic call answering around the clock; answers based on your own knowledge base.
Hand-over to the team
Whatever the agent cannot solve is passed on to your team.
Data centers in the EU
Placetel states data centers in the EU and GDPR compliance. Microsoft Teams can be connected.

Information as stated by the manufacturer

AGFEO, HyperVoice and Placetel are trademarks of their respective owners.

HOW IT WORKS

From the first question to the first call.

  1. Analysis

    We look at your phone numbers, devices, availability and current workflows.

  2. Concept

    We recommend AGFEO, Placetel AI or the right combination of both.

  3. Set-up

    We set up devices, call forwarding and the AI assistant.

  4. Support

    We stay your point of contact for changes and ongoing support.

For people with a lot on.

Offices and administration, trades and services, retail, law firms, medical practices, IT companies and SMEs: together we work out which inquiries can be handled automatically and when a person should take over.

Consultation desk at CompuMac in Friedrichshafen
Working together. With a partner at your side.

THE NEXT STEP

Let’s talk about how easy you are to reach.

New installation, conversion or modernization: we’ll look at your telephony together.

Book an initial consultation Get in touch