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APPLE AUTHORIZED SERVICE PROVIDER
Apple Repair & Service.
iPhone, Mac or iPad: we find out what’s wrong with your device, explain your options and take care of the repair.
Genuine Apple parts. Certified technicians. Authorized since 1990.What this means for you
Book an appointmentWatch, AirPods & more
Service for Apple Watch, AirPods, Beats, HomePod, Apple TV, displays and accessories.
Watch, AirPods & accessoriesOn this page
IPHONE · SAME DAY REPAIR
Drop it off today.
Take it home today.
A new battery. A display that’s whole again. And your day carries on.
Battery and display repairs, as well as other iPhone repairs, are possible on the same day at our workshop in Friedrichshafen. If you drop off before 12 noon, you can pick it up from 4:30 pm – depending on the model, the fault, the availability of parts and how busy the workshop is. We’ll confirm the timeframe after the check.
For other devices we give you the timeframe at drop-off.
FROM DROP-OFF TO RETURN
How your repair works.
You always know which step comes next.
Job ticket
Clarify the issue
We talk through the device, the fault and any service coverage.
Check the device
Diagnosis and an estimate of effort, cost and timeframe.
Agree on the repair
You get the information you need to make your decision.
Take it back
We arrange pickup or return with you.
APPLE SERVICE AT COMPUMAC
Apple Authorized Service.
Right here with us.
As an Apple Authorized Service Provider, we repair Apple devices with genuine Apple parts and certified technicians in Friedrichshafen.
Genuine Apple parts. Certified technicians. Authorized since 1990.
Expert diagnosis
We narrow down the fault and discuss the available service options.
Choose your deviceCoverage checked
We check whether your issue is covered by warranty or another service plan.
Get in touchPersonal support
From drop-off to return, you have one point of contact at CompuMac.
The team
HERE ON LAKE CONSTANCE
Service near you.
Workshop and store
Visit us in Friedrichshafen.
CompuMac Computervertrieb GmbH · Werastraße 42 · 88045 Friedrichshafen
Our technicians check your device, explain the options and stay with you until you get it back.
Opening hours, contact & directionsDrop-off point
Kempten
Drop off your Apple device at media@home Kraus in Kempten. CompuMac handles the service.
Drop-off in KemptenDrop-off point
Wangen & Neuravensburg
For Wangen and the Westallgäu: drop off your device at EDEKA Looks in Neuravensburg. CompuMac takes care of the rest of the service.
Drop-off in WangenLindau
Our team in Friedrichshafen checks and repairs your device.
For LindauKonstanz
We look after Apple customers from Konstanz at our workshop in Friedrichshafen.
For KonstanzNot nearby?
Send in your device.
No need to come in: register the repair online in our service portal and send us your device by post. You pay for shipping to us, we cover the return shipping.
Sign in online
With your email address, no password – we email you a code.
Create the repair
Choose your device, the problem and “Einsendung per Post” (send by post). You then see your job number and the shipping address and print the packing slip; the confirmation follows by email.
Pack it and send it
Well padded, without case or SIM card. You pay for shipping to us, we cover the return shipping. Status and estimate are online.
Diagnosis and repair estimate: €19 incl. VAT, €79 incl. VAT for a Mac. The fee only applies once you have expressly ordered it before we inspect the device – even if you then decide against the repair; if we carry out the repair, we credit it towards the repair price. The enquiry itself is free of charge. There is no fee for warranty cases on devices you bought from us or for the initial data recovery diagnosis.
Continues to the CompuMac service portal: service.compumac.de (in German)
BEFORE YOUR VISIT
Well prepared.
Up and running sooner.
You can book your appointment now. Please complete these steps before you drop off your device.
1. Make a backup
Back up your iPhone or iPad to iCloud or to a Mac or PC. Check that the backup is up to date and that your iCloud data has fully synced. Data can be lost during a repair.
How to back up your data (Apple Support, new tab)2. Get Find My ready
iOS / iPadOS 26 or earlier: Settings → your name → Find My → turn off Find My iPhone or Find My iPad.
From version 27: In Find My, choose your device → More → “Repair or Trade-in” → turn on.
3. Protect your personal data
Remove cards and passes from Wallet. Never share your Apple Account password, device passcode or security codes. If something needs to be entered, you enter it yourself and stay with your device.
4. What to bring
Bring your device, any affected accessories, ID and, if possible, proof of purchase. Check Parts and Service History under Settings → General → About and complete any unfinished repairs first.
Your device won’t respond? Do what you can. If needed, you can get Find My ready at icloud.com/find (new tab). Talk to us if you run into any difficulties.
Bringing a Mac?
Make a current backup, for example with Time Machine. Up to macOS 26, turn off Find My Mac; from macOS 27, turn on repair mode. On Macs with Apple silicon, check for unfinished repairs in Repair Assistant; on Intel-based Macs, turn off any firmware password. Have your login details ready to enter yourself. Bring your power adapter, any affected accessories and, if possible, proof of purchase and ID.
Apple’s guide for Mac (new tab)Not sure about Find My? We’ll tell you whether you need to turn it off.
All set. Now choose your appointment.
Repair drop-off · Werastraße 42 · Friedrichshafen
You’re booking the device drop-off. Booking is free. We’ll agree the repair cost and completion with you after the check. You can change or cancel your appointment via the confirmation email.
Not nearby? Send in your device – register online and send it by post. We cover the return shipping.
PAY IN INSTALLMENTS
Pay in installments.
You can pay for repairs in installments too – just ask us at drop-off.
Financing through CreditPlus Bank
Send your request online or talk to us in the store. We will discuss with you what can be financed.
Request financingPayPal Pay in installments
You can pay for online orders in installments with PayPal: choose PayPal at checkout and select installments there. For repairs, let us know at drop-off.
Klarna
Pay by invoice or in installments at checkout: for orders in the online store, simply choose Klarna.
Whether and on what terms you can pay in installments or by invoice is decided by CreditPlus Bank, PayPal or Klarna after a credit check. CompuMac is not the lender.
SOFTWARE HELP VIA REMOTE SUPPORT
Remote support.
Personal, even from a distance.
By appointment, we sort out settings, software and everyday problems via remote access.
€32 incl. VAT per started 15-minute periodTime runs from the active AnyDesk connection until our support work is completed. Connection problems are not charged; periods within the same session are added together and the total is rounded up only once. Example: 13 minutes in two periods = €32, 15:01 minutes = €64. Cancellation before the start is free of charge.
Data recovery
When important data is missing: we check the options and agree the next steps with you.
Go to data recoveryAlready got a device with us?
You can find the current status in our existing repair portal.