On this page

Your service job

How’s your device doing?

Enter your job number and last name – and you’ll see right away which stop your device has reached. Both are on your drop-off receipt.

No account, no password

Check your status

On your drop-off receipt
As it appears on the job

We only show the status, the device and the date – no prices, no notes.

Prefer the repair portal?

How your job moves along

  1. Device with us
  2. Diagnosis
  3. Your approval
  4. Repair
  5. Ready for pickup
  6. Collected

Three ways to your status.

In the repair portal

Enter your job number, see your status. No account, no password, any time of day.

Check status

In My CompuMac

Sign in with your email address and a code – no password needed. Your repairs show up there as soon as they’ve been checked in under that address.

Go to My CompuMac

Even after hours

By phone

Call us on +49 7541 9203-0. If our team can’t pick up or we’re closed, Ivy, our AI assistant, will tell you the status. She just needs your job number and your last name.

Call +49 7541 9203-0

What your status means.

In the portal you’ll see the status our team entered last. The exact wording may differ slightly. Here’s what the most common messages mean:

  1. Stop 1 · Device with us

    Checked in
    Your device is logged with us and waiting to be worked on.

  2. Stop 2 · Diagnosis

    In progress
    We’re checking or repairing your device.

  3. Stop 3 · Your approval

    Cost estimate ready
    We need your approval. We only repair once you’ve agreed.

  4. Stop 4 · Repair

    Waiting for parts
    The parts have been ordered or are coming from the manufacturer.
    At the Apple repair center
    Some repairs are handled by Apple directly. Afterwards, your device comes back to us.

  5. Stop 5 · Ready for pickup

    Ready
    Your device can be picked up.

  6. Last stop

    Collected
    The job is closed.

Ready? Here’s how to pick up your device.

Pickup

Werastraße 4288045 Friedrichshafen, Germany

Mon–Fri
9 am–6 pm
Sat
10 am–2 pm
Get directions
  • We’ll let you know as soon as your device is ready.
  • Pick it up at Werastraße 42 in Friedrichshafen: Monday to Friday 9 am–6 pm, Saturday 10 am–2 pm.
  • We hand over your device when you give us the job number and show an ID.
  • We only hand it to someone else if they bring your authorization in writing (text form).
  • Free parking is right behind the store.

If you dropped off your device with our partner in Kempten or Wangen, you’ll get it back the way agreed at drop-off.

Opening hours & directions

Good to know.

I can’t find my job number.

It’s on the drop-off receipt you got at check-in. If you don’t have it to hand, call us or write to us with your name and your device. We’ll look up the job for you.

How long will my repair take?

That depends on the diagnosis and the parts. We manage many iPhone repairs on the same day: drop it off before 12 noon and you can often pick it up from 4:30 pm. We’ll confirm the time frame after we’ve checked your device.

There’s a cost estimate. What now?

We only repair once you’ve agreed. If you have questions about the estimate, give us a call. We’ll walk you through it.

The portal can’t find my job.

Check the number on your drop-off receipt again. If the portal still can’t find the job, give us a call. We’ll look right away.

Questions about your job?

Tell us your job number. We’ll look into it and help you out.

Call +49 7541 9203-0 Send a message