On this page
WHEN DATA GOES MISSING
Lost your data? Let’s look at the options.
Photos, documents, or important business data missing? We check what data recovery can do and agree on the effort and cost with you up front.
- Free of chargeinitial consultation and diagnosis at our store
- After your approvalrecovery based on the cost estimate
- From €128first-level data recovery on site
- From €499complex cases with Ontrack
DO THIS NOW
Don’t take any risks now.
What happened?
Pick what fits. What matters now moves to the top.
Important now Stop using the affected device or drive and don’t save any new data to it.
Important now Don’t install recovery software on the affected drive.
Important now If a hard drive clicks or grinds: turn it off right away and don’t turn it back on.
Important now After contact with liquid: turn it off, don’t charge it, and don’t open it yourself.
It might not be gone at all.
Check firstOn iPhone, iPad, and current Macs, the storage is built in and encrypted: if the device no longer starts, the options are very limited.
Honest about the limitsFor encrypted drives, such as with FileVault, have your password or recovery key ready. You’ll enter it yourself if needed.
Write down which data matters most and where it was stored.
The initial consultation and diagnosis at our store are free of charge.
Book an appointmentIt might not be gone at all.
Before you book an appointment, it’s worth looking in these places:
Photos
In the Recently Deleted album. Deleted photos and videos stay there for up to 30 days.
iCloud Drive
In the Files app under Recently Deleted. You can also restore recently deleted files on iCloud.com.
Mac
In the Trash and, if you’ve set it up, in your Time Machine backup.
iPhone and iPad
In an iCloud backup or a backup on your computer.
Didn’t find anything? Then use the affected device as little as possible and book an appointment.
Book an appointmentYour data deserves a clear plan.
From €128
First level · at CompuMac
We check on site whether your data can be restored right here at our store. Data recovery starts at €128. After the analysis, we explain the effort and cost.
From €499
Second level · with Ontrack
Severe damage can call for specialized data recovery. Together with our partner Ontrack, we handle these cases starting at €499. A detailed analysis is the basis for the quote.
You decide
We agree on the next steps with you. Recovery starts once you approve the cost estimate. What’s possible depends on the storage device and the specific damage.
From diagnosis to handover.
Assess
Bring in your device or drive. We talk through the symptoms and the data affected.
Quote
You get a technical analysis and a clear cost estimate.
Recover
After your approval, we work on site or with the specialized partner.
Secure
We hand over the recovered data on a suitable medium and talk through a backup plan.
Which data can be recovered depends on the storage device and the damage.
Honest about the limits.
Which data can be recovered depends on the storage device and the damage. Nobody can promise that in advance.
- On iPhone, iPad, and current Macs, the storage is built in and encrypted: if the device no longer starts, the options are very limited.
- On SSDs, deleted files often can’t be brought back.
That makes a regular backup all the more important. We’ll help you set one up.
Quick questions.
What does the first check cost?
The initial consultation and diagnosis at our store are free of charge. After that, you get a cost estimate. First-level data recovery starts at €128, complex cases with Ontrack at €499.
When does Ontrack come in?
With severe damage, we send your drive to our partner Ontrack, a data recovery specialist. Ontrack analyzes the damage and prepares a detailed cost estimate. Recovery only starts after you approve it.
What should I bring?
The affected device or drive and, for external drives, the cable and power adapter. Plus your list of the most important data.
How do I get my data back?
We transfer the recovered data to a new storage medium or back to your device. If you like, we’ll show you how to back it up regularly from now on.
No recent backup? Tell us early.
Tell us what happened. We’ll agree on the right way to handle your device from here.