Mac repair · across Germany
From your desk to our workbench. And back, repaired.
Register the repair online, send your Mac to us in Friedrichshafen with UPS and approve the estimate. If we do the repair, the estimate costs nothing – and we pay for the return shipping.
No account needed: sign in with your email and a code. For individuals and companies. The portal is in German.
- Apple Authorized Service Provider
- Genuine Apple parts
- Certified technicians
- Since 1990
01 · Register
Register online. Personal or for your company.
In the service portal, enter the device and the problem and choose “Einsendung per Post” (send by post). Your job number, packing slip and confirmation arrive by email right away.
Way A · Personal
For your own Mac
- No account needed – sign in with your email and a code.
- Send it in – or hand it in at Friedrichshafen, Kempten or Wangen.
- Status online at any time, with job number and last name.
- Approve or decline the estimate with a tap.
Way B · For businesses
One login for the whole company
- Every device in one place: search, list as CSV, cost centre per job.
- Rights per person: approve estimates, see invoices.
- Estimate and invoice as PDFs right on the job.
- Back by UPS at our cost or pickup in Friedrichshafen.
Book an appointment – we set up the login by invitation.
In a hurry? You can register the first repair right away, even without a company login.
Both ways lead to the same workshop.
02 · Send it
Buy the UPS label in the service portal. Send it off.
After registering, you buy and pay for the UPS shipping label online in the service portal. It arrives as a PDF by email and is attached to the job – print, stick on, done. The workshop address is already on it. You pay for shipping to us.
How to pack it
- Back up your data first.
- Switch the Mac off, remove the case and accessories. Charging cable only if we ask for it.
- Well padded in a sturdy box – the device must not move. No envelopes.
- Put the packing slip on top inside the box, stick on the UPS label and keep the tracking number.
Our workshop
CompuMac Computervertrieb GmbHWerkstatt
Werastraße 42
88045 Friedrichshafen
03 · Arrival
Arrived at Lake Constance.
Your parcel goes straight to our workshop in Friedrichshafen. If you live nearby, hand your Mac in personally – the repair always happens at CompuMac:
04 · Diagnosis
On our workbench.
Certified technicians check your Mac in our workshop. Then the estimate is waiting in the service portal – with price and scope, before we repair anything.
05 · Your price
The estimate is free if we do the repair.
€0if we repair
otherwise €49 for diagnosis and estimate on a Mac (other devices €19), incl. VAT – only if you don’t order the repair we offer.
- We only repair once you say yes: approve or decline the estimate in the service portal – with a tap.
- Return shipping €0 – we pay for it. You pay for shipping to us.
- No fee for warranty cases on devices you bought from us. Data recovery: initial diagnosis free.
We agree the fee expressly before we inspect your Mac: you confirm it with a separate tick box when registering.
06 · Repair
A real workshop. A real team. Since 1990.
Once you say yes, certified technicians repair your Mac in our workshop in Friedrichshafen – with genuine Apple parts. We are an Apple Authorized Service Provider.
07 · Back to you
Back on your desk, repaired.
- Back to you with UPS – we pay for the return shipping.
- Or pick up your Mac in Friedrichshafen.
- The invoice is attached to the job as a PDF.
See where your Mac is at any time – with your job number and last name. Check repair status
Destination · Questions
Any questions?
Do I need an account to register a repair?
No. You sign in with your email address and a code from the email and register the repair straight away – personal or business.
How do I ship the Mac?
Back up your data first. Then pack the Mac without case or accessories, well padded in a sturdy box, packing slip on top. You buy the UPS shipping label right in the service portal. You pay for shipping to us, we pay for the return.
What does the estimate cost?
Nothing if we do the repair. Only if you don’t order the repair we offer do we charge €49 for diagnosis and estimate on a Mac and €19 on other devices, incl. VAT – as you confirmed when registering. Your Mac then comes back to you unrepaired.
Where can I see how far along the repair is?
In the service portal – or without signing in on our website under “Check repair status” with your job number and last name or company name.
We have several Macs at our company – how do we keep track?
Each device is its own job. In the company login they are all listed under “Company repairs”: search by number, device or reference, cost centre per job, list as CSV. You decide per person who may approve estimates and see invoices.
Can I bring the Mac in person?
Yes. At our workshop in Friedrichshafen with a drop-off appointment, or at the drop-off points in Kempten and Wangen – the repair always happens at CompuMac.
Send your Mac on its journey.