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media@home Kraus in Kempten from the outside: lit shop windows and the sign above the entrance
Photo: media@home Kraus

SERVICE AT LAKE CONSTANCE & IN THE ALLGÄU

Drop off in Kempten.
Cared for by CompuMac.

Drop off your Apple device at media@home Kraus in Kempten. CompuMac handles the service.

Choose a drop-off time Your device's journey

Your drop-off point.

media@home Kraus

KEMPTEN & ALLGÄU

Sandstraße 8–10 · 87439 Kempten
Entrance on Salzstraße

Get directions to the drop-off point

Opening hours

  • Mon9 am6 pm
  • Tue9 am6 pm
  • Wed9 am6 pm
  • Thu9 am6 pm
  • Fri9 am6 pm
  • Sat
  • Sun

Monday to Friday 9 am–6 pm. Closed on Saturday and Sunday.

You drop off here.
CompuMac does the repair.

  1. Local drop-offmedia@home Kraus is the local drop-off point.
  2. Diagnosis & repairCompuMac in Friedrichshafen.
Apple Authorized Service Provider

YOUR DEVICE'S JOURNEY

Four steps. One personal service.

Drop-off point: media@home Kraus Workshop: CompuMac, Apple Authorized Service Provider Our own drawing, not to scale.

  1. At the drop-off point · media@home Kraus

    Drop off locally

    Bring your Apple device to media@home Kraus. A quick request beforehand helps us prepare; you can generally also drop off without an appointment.

    The showroom of media@home Kraus in Kempten with the counter near the entrance

  2. At the drop-off point · media@home Kraus

    We take down the details

    Your contact details, the device and the description of the problem are recorded on site.

  3. At CompuMac · Friedrichshafen

    CompuMac checks your device

    Our team handles the service process, diagnosis and repair. We let you know about costs, next steps and possible warranty coverage.

    The CompuMac service team in Friedrichshafen
    Our service for the region. In Friedrichshafen.

  4. Back to you

    Get your device back

    Once the work is done, you get your device back the way we agreed with you. You do not have to make a trip to Friedrichshafen for it.

DROP-OFF APPOINTMENT

Your drop-off appointment.

media@home KrausSandstraße 8–10 · 87439 Kempten
Entrance on Salzstraße

Send a quick request first

A quick request beforehand helps us prepare.

Request an appointment
The storefront of media@home Kraus in Kempten by day, with the entrance

Stop by without an appointment

You can generally also drop off without an appointment.

Monday to Friday 9 am–6 pm. Closed on Saturday and Sunday.

Get directions to the drop-off point

YOUR DEVICE

Which device needs help?

iPhone

Repairs and prices by model

Mac

MacBook, iMac, Mac mini, Studio and Pro

iPad

Service for your iPad

Other Apple devices

Watch, AirPods, Apple TV and accessories

BEFORE YOU DROP OFF

Well prepared for drop-off.

  • Bring the device and a short description of the problem.

  • Have your contact details ready and, if available, your proof of purchase.

  • If possible, make a current backup beforehand.

  • If Find My needs to be turned off, we will walk you through the steps. Your Apple Account password and security codes stay with you.

QUESTIONS

Quick questions.

Is my device repaired at the drop-off point?

media@home Kraus is the local drop-off point. Diagnosis, service handling and repair are carried out by CompuMac.

How long does the service take?

Transport, the type of fault and spare parts all affect the time frame. We confirm the next steps after checking your device; a fixed repair time cannot be given in advance for every device.

Do you also have offers for businesses?

Yes. We support businesses with Apple devices, device management, repairs and ongoing IT support. Discover CompuMac Business

A quick message. A clear next step.

We are happy to help with questions about drop-off and service.

Choose a drop-off time

PAY IN INSTALLMENTS

Pay in installments.

You can pay for repairs in installments too – just ask us at drop-off.

  • Financing through CreditPlus Bank

    Send your request online or talk to us in the store. We will discuss with you what can be financed.

    Request financing

  • PayPal Pay in installments

    You can pay for online orders in installments with PayPal: choose PayPal at checkout and select installments there. For repairs, let us know at drop-off.

  • Klarna

    Pay by invoice or in installments at checkout: for orders in the online store, simply choose Klarna.

Whether and on what terms you can pay in installments or by invoice is decided by CreditPlus Bank, PayPal or Klarna after a credit check. CompuMac is not the lender.