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Your legal guarantee rights

EU notice: legal guarantee

Legal guarantee. Minimum two-year legal guarantee protection for goods sold in the European Union. Consumers can claim their rights under the legal guarantee of conformity, for example if goods: do not match the description; do not function as intended. Sellers are liable for any lack of conformity which existed when the goods were delivered, and which becomes apparent within the legal guarantee period. Sellers in such a situation are required to offer: free repair or free replacement; in some cases, a price reduction or full reimbursement. Some countries have a longer legal guarantee period. For second-hand goods, a shorter period may apply, but not less than one year. For more information on your rights in a specific country, scan the QR code below or ask the seller. europa.eu/youreurope/guarantees What to do if you receive non-conforming goods: 1. Contact the seller as soon as possible to report the issue; 2. Provide proof of purchase, such as a receipt, invoice, or bank statement. Sellers and producers may also offer commercial guarantees, which apply independently from the legal guarantee. For example, you may see this GARAN label representing a commercial guarantee of durability offered by the producer at no additional cost and covering the entire good.

More about your rights: europa.eu/youreurope/guarantees

Tip: tap the notice to open it full size.

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Language EN
Shop
Your next favorite device. Apple devices and accessories. With personal advice.All products Which Apple device is right for you? A few quick questions and you’ll know which device and configuration suit you.Take a look

Your device

All productsMaciPhoneiPadApple Watch

Apple in your everyday life

AirPodsApple TVDisplaysHomeSoftware
Explore accessories
All accessories Power Adapters Cables Adapters Chargers & Power Banks iPhone Cases iPad Cases Screen protectors & films MacBook Sleeves Watch Bands AirTag Apple Pencil EarPods Magic Keyboard Magic Keyboard for iPad Air Magic Keyboard for iPad Pro Magic Keyboard Folio for iPad Magic Mouse Magic Trackpad More Accessories

Smart ways to buy

Pre-owned & demo devices 2 devicesTested in Friedrichshafen Education pricingSchool, university & apprenticeships iPhone trade-inTalk to us about trade-in LeasingUp to 25% off with leasing. Lease a Mac for AI For businessMac Studio & Mac mini with Mac 75 Business customer accessAccess with your own terms
Repair & service
Book a repair appointment Choose your device and the problem, or book a drop-off appointment.Book an appointment See repair prices How much does it cost to repair my iPhone? Battery and display on the same day.Take a look

Your device

iPhone repairiPad repairMac repairWatch, AirPods & accessoriesData recoveryAppointments & preparation

Service near you

FriedrichshafenDrop-off in KemptenDrop-off in WangenFor LindauFor Konstanz

Quick help

Repair statusYour job number and last name are all it takes Send in your device Register online, send it by post Remote supportHere for you remotely, too Apple Authorized ServiceGenuine Apple parts. Certified technicians.
Business
Business leasing Up to 25% off with leasing. Leasing 85 for iPhone, iPad and Mac. Mac 75 for Mac-only orders.Configure leasing IT & support From planning to support. With dedicated contacts.Let’s talk about it.

For your business

CompuMac BusinessLeasing 85 for iPhone, iPad and MacMac 75 for Mac-only ordersLease a Mac for AI −25%Apple Business & DEPFor resellersCorporate gifts

Infrastructure & ideas

Telephony & IvyWi‑Fi & networkAI consultingBusiness emailWebsitesAdobe licensesWindows on MacSwitching to Windows 11

More for business

Purchasing for businessesAccess with your own terms Team trainingAdvanced course & tailored topics Laser engravingYour device. Your engraving. iPhone trade-inTalk to us about trade-in
Buy & learn
Mac basics One day · €129 incl. VATDiscover the course Personal buying advice Tell us what you want to do with it. We’ll help you choose.Book an advice appointment

Apple in everyday life

Find your setupSmart HomeExcire PhotoWindows on Mac

In person, for you

Repairs & serviceLaser engravingNew at CompuMac

Good to know

Education pricingSchool, university & apprenticeships Team trainingAdvanced course & tailored topics See installment optionsPay monthly
About us
People, not hold music Meet the people behind CompuMac.Take a look Werastraße 42, Friedrichshafen Mon–Fri 9 am–6 pm · Sat 10 am–2 pmContact & directions

Mac to people

Our storyThe teamContact & directions

Part of CompuMac

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Here on Lake Constance

Werastraße 42, FriedrichshafenOpening hours & directionsQuick links
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Your legal guarantee rightsOfficial EU notice

EU notice: legal guarantee

Legal guarantee. Minimum two-year legal guarantee protection for goods sold in the European Union. Consumers can claim their rights under the legal guarantee of conformity, for example if goods: do not match the description; do not function as intended. Sellers are liable for any lack of conformity which existed when the goods were delivered, and which becomes apparent within the legal guarantee period. Sellers in such a situation are required to offer: free repair or free replacement; in some cases, a price reduction or full reimbursement. Some countries have a longer legal guarantee period. For second-hand goods, a shorter period may apply, but not less than one year. For more information on your rights in a specific country, scan the QR code below or ask the seller. europa.eu/youreurope/guarantees What to do if you receive non-conforming goods: 1. Contact the seller as soon as possible to report the issue; 2. Provide proof of purchase, such as a receipt, invoice, or bank statement. Sellers and producers may also offer commercial guarantees, which apply independently from the legal guarantee. For example, you may see this GARAN label representing a commercial guarantee of durability offered by the producer at no additional cost and covering the entire good.

More about your rights: europa.eu/youreurope/guarantees

Tip: tap the notice to open it full size.

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