COMPUMAC COMPUTER­VERTRIEB GMBH

Withdraw from contract

You ordered from us online and want to withdraw from all or part of the contract? You can do it right here, without a customer account.

This English version is provided for your convenience. The contract language is German; the translation does not create any different rights.

On this page

Submit your withdrawal

Please enter your name, details identifying your contract and the email address for our acknowledgement. “Confirm withdrawal” sends your declaration. We then show you the date and time of receipt and promptly email you an acknowledgement containing your declaration. You do not need to give a reason.

For example the order number from our emails (such as #1001) or, if you don’t have it to hand, the order date and items. An order number is not required.

By clicking “Confirm withdrawal” you declare: “I hereby withdraw from the contract I concluded, to the extent stated.” (German original: „Hiermit widerrufe ich den von mir abgeschlossenen Vertrag im angegebenen Umfang.“) We use your details to process your withdrawal. See our privacy policy.

Other ways

You can also withdraw at any time in another way, for example by email to info@compumac.de, by post to CompuMac Computervertrieb GmbH, Werastraße 42, 88045 Friedrichshafen, Germany, or by phone on +49 7541 9203-0. You can use the model withdrawal form below, but you do not have to. If you have a customer account, you will also find your orders and order numbers in My CompuMac.

Good to know

  • The withdrawal period is 14 days. Details are set out in our withdrawal policy.
  • To meet the deadline, it is sufficient to send your declaration before the period expires. You do not need to give a reason. You do not need our prior approval, a return number or the original packaging.
  • You bear the direct cost of returning the goods; we bear the risk of the return. Please send valuable devices back insured and trackable – this is a request, not a condition.
  • You only have to pay for any loss in value if it results from handling the goods beyond what is necessary to examine and try them out as you could in a shop.
  • The statutory right of withdrawal applies to consumers for distance contracts. There is no statutory right of withdrawal for purchases and orders concluded in our shop, or for businesses.
  • There is no statutory right of withdrawal for a device engraved to your individual specifications. There is one for devices you configure from our configuration options.
  • For product keys (e.g. Microsoft 365) and for services such as repairs or remote support, the right of withdrawal can only expire early under the conditions set out in the withdrawal policy.
  • Your statutory rights in the event of defects remain unaffected in all cases.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

– To CompuMac Computervertrieb GmbH, Werastraße 42, 88045 Friedrichshafen, Germany, email: info@compumac.de:

– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),

________________________________________________

– Ordered on (*)/received on (*): ________________________

– Name of consumer(s): ________________________

– Address of consumer(s): ________________________

– Signature of consumer(s) (only if this form is notified on paper): ________________________

– Date: ________________________

(*) Delete as appropriate.