General Terms and Conditions

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General Terms and Conditions of CompuMac Computervertrieb GmbH
Last updated: October 2026

These GTC consist of five parts: Part A applies to all customers, Part B to the purchase of goods and digital products, Part C to repair, service and training services, Part D exclusively to traders and Part E to liability and final provisions. Provisions that apply only to consumers or only to traders are marked as such. Please also note our withdrawal instructions, the Shipping & payment page and our privacy policy.

Part A – General

§ 1 Provider, scope, definitions

(1) Your contracting party is CompuMac Computervertrieb GmbH, Werastraße 42, 88045 Friedrichshafen, Germany, represented by its Managing Director Todi Vasilia, registered in the commercial register of the Local Court (Amtsgericht) of Ulm under HRB 630892, VAT ID no. DE145373822, telephone +49 7541 9203-0, e-mail info@compumac.de (hereinafter “CompuMac” or “we”).

(2) These General Terms and Conditions (GTC) apply to all contracts between us and our customers for the purchase of goods and digital products and for repair, service, training and IT services, as well as to the brokerage of private sales of used devices (§§ 12b and 12c), regardless of whether the contract is concluded in our online shop, by telephone, by e-mail or in our shop. The version valid at the time the contract is concluded applies.

(3) A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their self-employed professional activity (Section 13 of the German Civil Code (BGB)). A trader is a natural or legal person or a partnership with legal capacity that, when concluding a legal transaction, acts in the exercise of its commercial or self-employed professional activity (Section 14 BGB).

(4) The customer's own general terms and conditions only apply if we expressly agree to their application in text form. Individual agreements take precedence over these GTC.

§ 2 Contract language, contract text, communication

(1) The contract language is German.

(2) We store the contract text. After placing an online order, you will receive an e-mail confirming receipt of your order with the order details. We send you the GTC applicable to your order and, where relevant, the withdrawal instructions with the model withdrawal form as a PDF by e-mail; this may be done in a separate message. You will receive the confirmation of the contract and the information required by law within a reasonable period after the conclusion of the contract, at the latest on delivery of the goods or before we begin providing a service. For the early provision of digital content, the conditions described in the withdrawal instructions also apply. When the contract is concluded is governed by § 3, for Education orders additionally by § 3a, and for appointments and training courses by the special provisions applicable to them (§§ 14, 22 and 23). You can also view your orders in your customer account if you use one. You can access, save and print the current GTC on this page at any time.

(3) We usually communicate with you by e-mail. Please provide a correct e-mail address and make sure that our messages are not filtered out by a spam filter.

(4) Please send questions and complaints to info@compumac.de, by telephone to +49 7541 9203-0 or to our postal address. We will deal with your concern as quickly as possible.

(5) Information on the accessibility of our online services can be found in our Accessibility statement.

Part B – Purchase of goods and digital products

§ 3 Conclusion of the contract

(1) The presentation of the products in our online shop does not constitute a binding offer but an invitation to place an order with us.

(2) How to order in the online shop: you place the desired products – for configurable devices, in the configuration you have chosen – in the shopping basket and go to the checkout. There you enter your contact details and your delivery and billing address and choose shipping or collection and a payment method. Before submitting your order, you see a summary showing the products, the total price and the shipping costs. Until then, you can check and correct all entries in the input fields, change the shopping basket or cancel the process.

(3) By clicking the button “Order with obligation to pay” („Zahlungspflichtig bestellen“), you submit a binding offer to purchase the products in the shopping basket. If you use an express payment method, such as Apple Pay, Google Pay or PayPal, you submit your offer with the final confirmation in the payment provider's window, unless you are then redirected to a further order summary with an order button.

(4) Immediately after receipt of your order, you will receive an automatic e-mail confirming receipt of your order (acknowledgement of receipt). The acknowledgement of receipt does not yet constitute acceptance of your offer.

(5) The contract of sale is only concluded when we accept your offer: by a separate e-mail in which we confirm your order (order acceptance), by dispatching the goods, by notifying you that the goods are ready for collection, or by sending you the product key – whichever happens first. Charging your means of payment when you order does not yet constitute acceptance; nor, in the case of payment by bank transfer (payment in advance), does providing our bank details with a request for payment.

(6) We can accept your offer within three working days of receipt of your order; working days are Monday to Friday, excluding public holidays in Baden-Württemberg. If we reject your offer or do not accept it within this period, no contract is concluded; we will then inform you by e-mail. We will refund any amounts already paid without undue delay using the means of payment you used.

(7) If we prepare an individual offer for you, for example by e-mail, the contract is concluded when you accept the offer within the period stated in it. If you reserve or order by telephone, including via our AI phone assistant, the contract is only concluded when we accept your offer in accordance with paragraph (5) – usually by our order acceptance by e-mail, to which we attach these GTC and, where relevant, the withdrawal instructions as a PDF – or when you make the purchase in our shop (paragraph (8)). Orders on account placed by approved business customers are governed by § 24.

(8) In our shop, the contract of sale is concluded at the till.

§ 3a Education prices

(1) Pupils aged 16 and over, apprentices, students, teachers and staff of educational institutions, as well as parents buying for their child who is a student, can buy selected Apple products in our online shop at the Education price as consumers. It corresponds to the price that Apple states for the same product in the Apple Education Store for Germany. For each device type, such as Mac, iPad or display, the Education price applies to a maximum of one unit within twelve months. It does not apply to business accounts and cannot be combined with other discounts. We deliver orders at the Education price within Germany free of shipping costs.

(2) To do so, you upload proof in your customer account, such as a certificate of enrolment or a school certificate, a training contract or a staff ID card. By doing so, you confirm that you belong to the selected group and are buying for school, training, studies or teaching. We activate the Education prices immediately on a provisional basis; the activation is valid for twelve months.

(3) The Education price is subject to verification of your proof. By way of derogation from § 3(5), we only accept an order at the Education price once we have accepted your proof, and only by our order acceptance by e-mail; until then, we hold back the goods. § 3(6) applies.

(4) If we do not accept your proof, we will inform you of this by e-mail and cancel the activation. You can then pay the difference to the regular price via a payment link; upon its receipt, we accept the order at the regular price. If you do not pay the difference within the period we specify for this, no contract is concluded and we will refund the amount paid without undue delay using the means of payment you used.

§ 4 Prices and shipping costs

(1) Our prices for consumers are total prices including statutory VAT. Net prices displayed for traders are subject to the addition of statutory VAT. For used devices sold under the margin scheme, § 12a(8) applies; for private sales, § 12b(6) applies.

(2) For shipping within Germany, we charge €5.49 for standard shipping; standard shipping is free for orders with a value of €300 or more. For express shipping, we charge €14.99. Collection from our shop is free of charge. You can see the shipping costs for your order in the checkout before completing your order; an overview can be found on the “Shipping & payment” page.

(3) Our statutory right to avoid (rescind) a declaration of intent on grounds of mistake, for example in the case of an obvious pricing error, remains unaffected.

§ 5 Payment

(1) In the online shop, you can pay by credit card (Visa, Mastercard), Maestro card, Apple Pay, Google Pay and Klarna – each processed via Shopify Payments –, by PayPal and by bank transfer (payment in advance). Approved business customers can also buy on account (§ 24). You can see which payment methods are available for your order in the checkout. We do not charge any fees for using a payment method. Chargeable appointments that you book online or via our AI phone assistant (such as remote support, § 22) and training courses (§ 23) are paid via a payment link that takes you to our checkout, unless § 22 and § 23 provide otherwise. If you pay there by bank transfer, the appointment or your place is only confirmed once the amount has been received by us within the stated period.

(2) With credit card, Apple Pay, Google Pay and PayPal, the payment is executed and your means of payment is charged when you complete your order. This does not yet constitute acceptance of your order (§ 3(5)). If no contract is concluded, we will refund the amount without undue delay using the means of payment you used. For Klarna and PayPal, the terms and conditions of the respective provider also apply. If the provider offers payment at a later date or in instalments, the provider decides on acceptance itself and, where applicable, checks your creditworthiness for this purpose; your payment to the provider is then governed by its terms and conditions.

(3) If you pay by bank transfer (payment in advance), you will see our bank details on the order status page after completing your order. Please transfer the total amount within 7 days of your order, stating your order number as the payment reference. Like the charge under paragraph (2), this request for payment does not yet constitute acceptance of your order (§ 3(5)); if no contract is concluded, we will refund any amount already transferred without undue delay. We will dispatch the goods, make them ready for collection or send product keys as soon as we have received your payment. If payment is not received within 7 days, we will remind you once and set you a reasonable grace period; if you do not pay within this grace period either, we may rescind the contract. We do not charge any fees for this.

(4) You may only set off claims that are undisputed or have been finally established by a court, or that are in a reciprocal relationship with our claim. You may only assert a right of retention on the basis of claims arising from the same contractual relationship.

§ 6 Delivery area and delivery time

(1) We only deliver to delivery addresses in Germany. Regardless of where you live, you can also collect your order from our shop in Friedrichshafen (§ 7).

(2) The delivery time is shown in the information given for the product or for the selected configuration and on the “Shipping & payment” page. It begins on the day after the conclusion of the contract or, in the case of payment by bank transfer (payment in advance), on the day after the payment order is given to the transferring bank, but no earlier than the day after the conclusion of the contract. If a product is marked “Available from” with a date, the delivery time begins on that date. The stated delivery time is the time until delivery to you or, in the case of collection, until the goods are ready for collection. If your order includes laser engraving, the delivery time is extended by the processing time for the engraving stated for the product. Working days are Monday to Friday, excluding public holidays at the place of dispatch or delivery. If a period ends on a day that is not a working day, it ends on the next working day.

(3) With express shipping, the carrier delivers the consignment on an expedited basis after handover. The delivery time stated for the product also applies to express shipping as the latest delivery time; we do not promise a specific delivery day.

(4) Individually configured devices (Configure-to-Order, e.g. a Mac with a different chip, memory or storage configuration) are manufactured by the manufacturer after your order. The delivery time stated for the product takes this manufacturing into account. The statutory right of withdrawal also applies to these devices (§ 10).

(5) If it becomes apparent that we cannot meet the stated delivery time, we will inform you without undue delay. Your statutory rights in the event of late delivery remain unaffected.

(6) We only make partial deliveries where this is reasonable for you. You will not incur any additional shipping costs as a result.

(7) If we are not supplied by our supplier through no fault of our own, even though we concluded a corresponding purchase contract in good time, we will inform you without undue delay. If the product cannot be delivered within a reasonable period either, we may rescind the contract; we will refund any payments already made without undue delay. We will only deliver a substitute product with your consent. Your statutory rights remain unaffected.

§ 7 Collection from our shop

(1) If you choose collection in the checkout, we will inform you by e-mail as soon as your order is ready for collection in our shop (Werastraße 42, 88045 Friedrichshafen). Please collect it within 14 days of this message during our opening hours.

(2) Please bring the order acceptance or the notification that your order is ready for collection (digital versions are fine) and an official photo ID. Another person can collect the goods with your authorisation in text form, for example by e-mail, and with their own ID.

(3) If you do not collect the goods in time, we will remind you and set you a grace period of at least 14 days. Once this has expired, we may rescind the contract; we will refund any amounts already paid without undue delay. We may claim reimbursement of proven additional storage expenses in accordance with Section 304 of the German Civil Code (BGB).

(4) As a consumer, you can withdraw from the contract for goods ordered online that you collect from our shop in accordance with the withdrawal instructions. The withdrawal period begins upon collection.

§ 8 Passing of risk

(1) For consumers, the risk of accidental loss and accidental deterioration of the goods only passes to you upon handover of the goods to you or to a person authorised by you to receive them. This also applies if we ship the goods; we bear the shipping risk.

(2) For traders, § 25(1) applies.

§ 9 Retention of title

The goods remain our property until the purchase price has been paid in full. For traders, § 28 also applies.

§ 10 Right of withdrawal for consumers

(1) In the case of distance contracts – such as orders in the online shop, by telephone or by e-mail – consumers generally have a statutory right of withdrawal. The conditions, periods, exceptions and consequences are set out in our withdrawal instructions. These and the model withdrawal form can be accessed on our website before you order and, where relevant, are made available to you by e-mail in accordance with the procedure described in § 2(2). You can also declare your withdrawal online using the “Withdraw from contract” function, which is linked on every page of our online shop.

(2) The right of withdrawal also applies to devices that you put together from the configuration options offered (Configure-to-Order). It does not apply to goods that are clearly tailored to your personal needs, in particular products with an engraving you requested (Section 312g(2) no. 1 of the German Civil Code (BGB)). We only offer laser engraving online for a device that you buy from us in the same order; before engraving, our workshop will contact you to agree the text or motif and its position. Your statutory rights in respect of defects, in particular if the engraving deviates from the agreed design, remain unaffected. In the case of digital content, such as product keys, and of services, the right of withdrawal may expire early under the conditions described in the withdrawal instructions.

(3) In the event of withdrawal, you shall bear the direct cost of returning the goods; we bear the risk of the return shipment. You are only liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods (Section 357a(1) of the German Civil Code (BGB)).

(4) There is no statutory right of withdrawal for contracts that consumers conclude in our shop. Traders do not have a statutory right of withdrawal. There is no statutory right of withdrawal for private sales that we broker for private individuals (§ 12b). We only grant a voluntary right of return if we expressly promise it in an individual case. Your statutory rights in respect of defects remain unaffected in all cases.

(5) If you bought products at a set price and withdraw only for individual components, we will refund the share of the set price actually paid that is attributable to these components. The decisive factor is the ratio of the respective individual prices to the sum of the individual prices that were stated for the set when you placed your order. We therefore do not subsequently increase the price of the components you keep. In the case of a complete return, the total refund equals the set price actually paid. Statutory claims, in particular regarding shipping costs and in the case of defects, remain unaffected.

§ 11 Digital products (product keys)

(1) When you buy a software product key, for example for Microsoft 365, Parallels Desktop, Excire Foto or an antivirus program, you receive a valid key that has not yet been activated for the edition, number of devices or users and, where applicable, term stated for the product. We send the key by e-mail to the e-mail address given in the order once payment has been received; if your order contains further items, only after our order acceptance. If you agreed to early provision before ordering (Section B of the withdrawal instructions), the e-mail containing the key also confirms the contract and the declaration you made in doing so.

(2) To activate and use the software, you must accept the manufacturer's licence terms and may need an account with the manufacturer, such as a Microsoft account. The licence terms govern the use of the software between you and the manufacturer. System requirements, the number of users and devices and, where applicable, the term are stated for the product. The software, its updates and the associated online services are provided by the manufacturer.

(3) Renewals, upgrades or subscriptions that you take out directly with the manufacturer are contracts with the manufacturer.

(4) For consumers, the statutory provisions on digital products (Sections 327 et seq. of the German Civil Code (BGB)) apply to defects.

(5) For the early expiry of the right of withdrawal, see Section B of the withdrawal instructions.

§ 12 Liability for defects towards consumers

(1) The statutory rights in respect of defects apply. Claims based on defects become time-barred two years after delivery of the goods. For goods with digital elements, such as Mac, iPhone, iPad and Apple Watch, the statutory rules on the obligation to provide updates (Sections 475b et seq. of the German Civil Code (BGB)) also apply, and for digital products Sections 327 et seq. BGB apply.

(2) In the case of the statutory remedy (subsequent performance), you can generally choose whether the defect is to be remedied by repair or whether a defect-free item is to be delivered; the statutory limits of this right of choice continue to apply. If the remedy is provided by repair, the original limitation period for claims based on defects is extended once by twelve months (Sections 475, 475e of the German Civil Code (BGB)). Other special statutory rules on limitation remain unaffected. Before providing a remedy, we will inform you of this and ask which type of remedy you would like.

(3) For used devices and demo devices, § 12a applies.

(4) Please report obvious transport damage to the delivery company immediately if possible and inform us. If you do not do so, this has no effect whatsoever on your statutory claims; however, by doing so you help us to enforce our own claims against the transport company.

(5) For claims for damages, § 30 applies.

§ 12a Used devices and demo devices

(1) We sell devices marked as used – such as devices we have bought in or taken in part-exchange – and demo devices ourselves; your contracting party is CompuMac. We describe the condition of each device with a condition grade (“Like new”, “Very good”, “Good” or “Acceptable”), the meaning of which is explained with the device, and list individual signs of use and, for devices with a battery, the battery capacity according to our test. This information forms part of the agreed quality.

(2) If a characteristic of the device deviates from what is usual for comparable used devices, such as a significantly reduced battery capacity or a scratch on the display, we will specifically point this out to you before you order. The deviation is only agreed if you expressly and separately consent to it before ordering (Section 476(1) sentence 2 of the German Civil Code (BGB)); in the online shop, this is done via a separate, unticked box on the device's page.

(3) For consumers, the statutory warranty (liability for defects) applies. Claims based on defects become time-barred two years after handover. For used devices, the period is reduced to one year after handover if we specifically pointed this out to you before you placed your order and you expressly and separately agreed to the reduction (Section 476(2) of the German Civil Code (BGB)) – in the online shop via a separate, unticked box on the device's page, in our shop by a separate agreement signed by you. A notice in these GTC alone does not reduce the period. The reduction does not apply to claims for damages for injury to life, body or health or for intentional or grossly negligent breach of duty, nor to fraudulently concealed defects, nor where we have given a guarantee; in these cases, the statutory periods apply. Mandatory statutory extensions and suspensions of expiry, for example after a repair (§ 12(2)), remain unaffected. Without an effective separate agreement, the two-year period also applies to used devices. For demo devices, the period remains two years.

(4) If a defect becomes apparent within one year of handover, it is presumed that the device was already defective at the time of handover, unless this presumption is incompatible with the nature of the device or of the defect (Section 477 of the German Civil Code (BGB)). This also applies to used devices, including where the limitation period has been reduced to one year.

(5) Batteries and other wear parts wear out over time. Normal wear and tear resulting from use after handover is not a defect; your rights in respect of defects that existed at the time of handover remain unaffected.

(6) The scope of delivery only includes what is stated for the device. Original packaging, power adapter, cables and other accessories are only included if they are mentioned in the description.

(7) Whether a manufacturer's guarantee still exists for a device is stated for the device, insofar as we are aware of it. It exists in addition to the statutory warranty.

(8) We sell devices that we have bought from private individuals under the margin scheme (Section 25a of the German Value Added Tax Act (UStG)); they are marked accordingly for the device. The price stated is the total price. We do not show the VAT included in it separately, either for the device or on the invoice, and we do not display net prices for these devices; input tax deduction is not possible.

(9) Consumers can withdraw from contracts for used devices and demo devices ordered online in accordance with the withdrawal instructions (§ 10). For traders, § 27 applies.

§ 12b Private sales

(1) Devices marked as “Private sale” are not sold by us but by private individuals. We broker the sale and conclude the contract of sale in the name and for the account of the seller. The contract of sale is concluded exclusively between you and the seller. The seller has declared to us that they are selling the device as a private individual and not as a trader.

(2) Because the seller is not a trader, the special provisions on consumer contracts do not apply to the contract of sale. In particular, there is no statutory right of withdrawal, and the rules on the sale of consumer goods regarding the minimum duration of the statutory warranty do not apply.

(3) The seller's statutory warranty (liability for defects) is excluded. This does not apply to the quality stated in the item description, to fraudulently concealed defects or where the seller has given a guarantee (Section 444 of the German Civil Code (BGB)). Claims for damages for injury to life, body or health and for intentional or grossly negligent breach of duty also remain unaffected.

(4) On behalf of the seller, we inspect and describe the device, accept reservations, accept the purchase price in our shop as the seller's agent in the seller's name and hand over the device there. With your payment to us, the purchase price is deemed paid to the seller. This support does not give you any contractual claims of your own against us under the contract of sale; we are liable for our own breaches of duty in accordance with the statutory provisions and § 30.

(5) A private sale cannot be placed in the shopping basket and cannot be paid for online. You can reserve the device on its page; the reservation is free of charge and non-binding, and we hold the device for the period stated in the reservation confirmation. Payment and handover take place exclusively in our shop; you pay in cash. There are no bank transfers, no other payment methods and no shipping for private sales. The contract of sale is concluded in our shop when you pay the purchase price and take over the device. If you do not come within the period, the reservation ends.

(6) We will tell you the seller's name and place of residence with the reservation confirmation. If you buy a device in our shop without a prior reservation, we will tell you the seller's name and place of residence before the purchase. We will give you the seller's full address if you need it to assert claims under the contract of sale. The price stated is the final price; no VAT is charged on a private sale. We hand the device over to you in our shop; there is no shipping.

(7) The risk of accidental loss and accidental deterioration passes to you upon handover in our shop to you or to a person authorised by you to collect the device.

(8) Please send questions and complaints about a private sale to us; we will forward them to the seller if necessary. Further details can be found in our information on private sales.

§ 12c Brokerage agreement for private sellers

(1) This section applies if you, as a private individual, instruct us to sell a device in your name (brokerage agreement). We only conclude the brokerage agreement in our shop, in text form; you receive a copy. The device, sale price, commission, payout period, your bank details for the payout and the term are set out in the brokerage agreement. If it deviates from this section, the brokerage agreement prevails.

(2) You confirm that the device belongs to you and is free of third-party rights, that you are selling it as a private individual and not as a trader, that you are not aware of any defects that are not stated in the description, and that Activation Lock (“Find My”) has been removed. If anything changes in this respect, you will inform us without undue delay. We inspect and describe the device; you read the description and confirm that, to the best of your knowledge, it is accurate.

(3) You authorise us to conclude the contract of sale in your name and for your account, to accept reservations, to accept the purchase price in cash in our shop as your agent in your name and to hand over the device there. Payment and handover take place exclusively in our shop; we do not offer bank transfers, other payment methods or shipping for private sales. We offer the device in our online shop and in our shop as a “Private sale” and act exclusively on your behalf. The device remains your property until it is sold; we do not buy it from you.

(4) You set the sale price; we will not sell below it. Any change to the price will be agreed in text form. We do not promise a sale or any minimum proceeds.

(5) We sell the device on the terms of § 12b: no right of withdrawal for the buyer and exclusion of the statutory warranty, except for the described quality, fraudulently concealed defects, a guarantee given by you, and damages for injury to life, body or health and for intentional or grossly negligent breach of duty. You are liable to the buyer for these claims as the buyer's contracting party. We do not give any guarantee in your name.

(6) We receive the commission agreed in the brokerage agreement only if the device is sold; it is inclusive of VAT, and we invoice it to you separately. You will not incur any further costs. If the device is not sold, the brokerage is free of charge for you.

(7) We will transfer the purchase price less the commission to the account stated in the brokerage agreement within the period agreed there after the buyer has received the device; until then, we hold the purchase price in safekeeping for you. If the buyer asserts claims under the contract of sale before then, we will inform you and only pay out the amount concerned once the matter has been resolved. If the contract of sale is reversed, our commission lapses and you get the device back; we will refund any commission already retained. We refund the purchase price to the buyer on your behalf from the amount we are still holding; if we have already paid it out to you, you pay it back to the buyer.

(8) The brokerage agreement is valid until the date agreed in it. Either party may terminate it at any time in text form; a contract of sale that has already been concluded remains unaffected. After termination, you collect the device from our shop within 14 days; we will remind you of this.

(9) As long as the device is with us, we store it carefully and are liable for loss or damage in accordance with the statutory provisions and § 30.

(10) We do not pay any advance or minimum price and do not offset the proceeds against a purchase from us. If you would rather sell your device to us, that is a separate purchase by us and not a private sale.

(11) If a buyer reserves the device, we will give them your name and place of residence with the reservation confirmation; if they buy in our shop without a reservation, before the purchase. We do not pass on your bank details. We will only give them your full address if they need it to assert claims under the contract of sale. If we are obliged to report under the German Platform Tax Transparency Act (PStTG), you will provide us with the information required for this, such as your tax identification number, and we will report the information required by law to the Federal Central Tax Office (Bundeszentralamt für Steuern). You are responsible yourself for paying tax on any profit. How we process your data is described in section 11a of our privacy policy.

§ 13 Guarantees, device protection, leasing and financing

(1) For Apple products, Apple grants a manufacturer's guarantee under Apple's terms (apple.com/de/legal/warranty). The manufacturer's guarantee applies in addition to your statutory rights in respect of defects against us and does not limit them. We only give a guarantee of our own if we expressly declare it.

(2) We arrange device protection (insurance) from WERTGARANTIE SE, Hannover, as an addition to the purchase of a device from us, acting as an ancillary insurance intermediary (Section 34d(8) no. 1 of the German Trade Regulation Act (GewO)). At present we offer device protection in our shop; there you will receive the information on the tariff offered and on the insurance contract. Taking out the insurance online via our website is not yet available. You can also let us know by email or via our service portal that you are interested; we will then get in touch with you. A mere enquiry does not yet conclude an insurance contract. As soon as we offer online conclusion, you will be able to calculate the tariff on the product page and, after your purchase, take out the insurance on our "Device protection" page using the WERTGARANTIE SE application; in our shop we will help you take it out. The insurance contract is concluded exclusively between you and WERTGARANTIE SE; its terms and conditions apply. Before you take out the insurance, you will receive the insurance product information document and our information on insurance intermediation. Your statutory rights in respect of defects against us are not affected by the device protection.

(3) We offer leasing via TARGO Leasing GmbH exclusively to traders and educational institutions in Germany. The leasing contract is concluded between the customer and TARGO Leasing GmbH, subject to a positive credit decision. In this case, the buyer of the goods is the leasing company; its terms and conditions apply in addition.

(4) Payments at a later date or in instalments offered by Klarna or PayPal at checkout are provided by the respective provider on its own responsibility under its terms and conditions. We are not the lender.

(5) You can send us a leasing or financing request via our website. Our team will review your request and get in touch with you. Sending the request does not currently transmit an application to a bank or leasing company and does not conclude a financing or leasing contract. Before we forward an application to a specific partner, you will receive the information relevant to it.

Part C – Repair, service and training services

§ 14 Repair and service: scope and conclusion of contract

(1) Part C applies to diagnosis, repair, data recovery, set-up, remote support and other technical services, in particular to repairs of Apple devices in our workshop as an Apple Authorised Service Provider, and to training courses.

(2) Booking an appointment online for handing in a device is free of charge; this does not yet create a repair contract. For other appointments that can be booked online, the price stated at the time of booking applies; if no price is stated, the appointment is free of charge. If you book a chargeable appointment online or by telephone via our AI phone assistant, you pay for it in advance via a payment link; it is only confirmed once you have paid within the stated period. § 22 applies to remote support and § 23 to training courses.

(3) We conclude the repair order when you hand in the device in our shop; you will receive an order acceptance (order confirmation) with an order number. At our partner drop-off points – currently EDEKA Looks in Wangen-Neuravensburg and media@home Kraus in Kempten – the drop-off point accepts your device, your contact details and the fault description on our behalf. If you send us a device, the contract is concluded with our order acceptance in text form. If you send in your device via our service portal, you can buy a DHL or UPS shipping label there; you will see the price (currently €6.99 including VAT) before you buy. We bear the costs of returning a device sent in via the service portal.

(4) The content and scope of the service are determined by the repair order, any cost estimate you have approved and any later extensions of the order. We only carry out additional chargeable work after your approval.

(5) Whether a statutory right of withdrawal exists for a repair or service order depends in particular on how and where the contract is concluded. In the case of a distance contract, for example when you send in a device, or a contract concluded away from business premises, we inform consumers separately about their right of withdrawal in accordance with section C of the withdrawal instructions. For consumer orders concluded via our partner drop-off points or by approving a cost estimate by e-mail, by telephone or in our service portal, we voluntarily grant the protection described in section C of the withdrawal instructions even if the specific way the contract was concluded does not give rise to a statutory right of withdrawal. The conditions stated there for the start of the period, early performance, compensation (proportionate amount) and expiry apply accordingly; statutory rights remain unaffected. We only begin performing the service before the withdrawal period has expired if you expressly request this. If you withdraw after an early start that you requested, a proportionate amount may be payable for the service provided up to the withdrawal.

§ 15 Diagnosis and cost estimate

(1) Before a repair, we examine your device. For a cost estimate we charge a flat fee of €19, for a Mac €79, in each case including VAT. We agree the flat fee with you before the examination begins: in the shop and at our partner drop-off points in the repair order, when sending in via our service portal through your separate confirmation before submitting, otherwise in text form. The flat fee is also payable if you do not order the repair offered. If you place the repair order, we credit the flat fee for the cost estimate against the repair price. We only carry out chargeable work going beyond the diagnosis on your separate order. If we examine a defect in goods or a service for which we are legally liable to you, we do not charge a flat fee.

(2) For data recovery, the initial consultation and diagnosis are free of charge; we will tell you the price of the data recovery in the cost estimate.

(3) Cost estimates are non-binding unless we expressly designate them as binding. If it turns out that the cost estimate will be significantly exceeded, for example because hidden consequential damage only becomes apparent after opening the device, we will inform you without undue delay and will only continue the work after your approval.

(4) Cost estimates are valid for 14 days from issue, unless otherwise agreed.

(5) If you decide against the repair, or if a fault you have described cannot be found despite careful examination, you only owe the agreed flat fee for the cost estimate.

§ 16 Carrying out the repair

(1) We repair according to the current state of the art and, for Apple devices, according to Apple's specifications and procedures. We use original parts or parts approved by the manufacturer. We only use other parts after informing you in advance and with your consent.

(2) Under Apple repair procedures, the device or an assembly may be exchanged. Removed parts that must be returned to Apple under the exchange procedure become our property or the property of Apple when the replacement part is installed. If you would like to keep removed parts, please tell us before placing the order; we will clarify with you in advance whether this is possible and what costs it will incur.

(3) If a proper repair is technically impossible, spare parts are unavailable, there are safety risks, for example due to a swollen battery, or manufacturer specifications prevent it, we may refuse or abort the order. We will inform you without undue delay. In this case you only owe the agreed flat fee for the cost estimate.

(4) To document the condition of the device and for quality assurance, we record the serial number and IMEI and photograph the device where necessary. We only look at personal content on the device to the extent necessary for the order.

§ 17 Your cooperation

(1) Please back up all data before handing over the device, for example via iCloud or Time Machine. For many repairs we have to reset the device or reinstall or update the operating system; stored data will be lost in the process.

(2) Please deactivate "Find My" or Activation Lock, as well as any device management (MDM) locks, before handing over the device or together with us when it is handed in, to the extent this is necessary for the repair. We do not bypass locks. You do not have to tell us device passcodes or passwords; without the necessary access, however, we can only carry out certain checks or services to a limited extent or not at all.

(3) Please only hand over devices that you are entitled to dispose of, and inform us about the fault symptoms and any known previous damage, for example contact with liquid or earlier repairs by third parties. Please remove cases and accessories beforehand unless we need them for the repair.

§ 18 Data and data recovery

(1) We only owe data backup, data transfer and data recovery if they have been expressly agreed. Where data recovery has been ordered, we owe its proper performance; which data can be restored depends on the condition of the storage medium and cannot be promised in advance. Complex data recoveries are carried out, after your approval, by our partner KLDiscovery Ontrack GmbH, Böblingen.

(2) If you have not backed up your data, this may be taken into account as contributory negligence in the event of data loss (Section 254 of the German Civil Code (BGB)). Otherwise, § 30 applies to our liability.

§ 19 Device condition, water resistance, batteries

(1) Devices that have already been opened, repaired by third parties or previously damaged by liquid, a fall or corrosion may have hidden damage that only becomes visible when opened or appears later. We will point out such risks to you as soon as they become apparent.

(2) We record the external condition of the device in the repair order when it is handed in. Please check this information at handover.

(3) We replace seals according to the manufacturer's specifications. We cannot promise that the device will regain the water and dust resistance specified by the manufacturer after the repair, as this also depends on the age and condition of the housing. Our liability for our own breaches of duty under § 30 remains unaffected.

(4) Batteries are subject to natural wear; a loss of capacity due to age and use is not a defect.

§ 20 Completion, collection, non-collection

(1) We will inform you as soon as your device has been repaired or – if no repair is carried out – is ready for collection. We release the device to you, or to a person you have authorised in text form, on stating the order number and presenting an identity document. On request, we will send it back to you for the agreed shipping costs; for devices you sent in via our service portal, we bear the costs of the return shipment (§ 14(3)).

(2) Please collect your device within 14 days of our notification. After that, we may demand reimbursement of the actual additional expenses for storage (Section 304 of the German Civil Code (BGB)).

(3) We have a statutory lien on your device for our claims arising from the order (Section 647 of the German Civil Code (BGB)). If you do not collect the device despite a reminder and do not settle our claim, we may realise it in accordance with the statutory provisions (Sections 1228 et seq. BGB) after having given you notice of this with a period of at least one month. We delete stored data before any realisation.

§ 21 Remuneration and rights in respect of defects for repairs

(1) The remuneration is based on the repair order or the approved cost estimate, and otherwise on our current price list. If a third party bears the costs, for example Apple under the guarantee or AppleCare, or an insurer, we will – where agreed – invoice that third party. If it refuses to bear the costs in whole or in part, for example because damage is not covered, we will inform you before any further chargeable work.

(2) The remuneration is due on collection or before the return shipment.

(3) The statutory rights in respect of defects apply to our repair services. They cover the work carried out by us and the parts installed in the process. § 30 applies to claims for damages.

§ 22 Remote support

(1) You can book remote support online, by telephone or by e-mail. We help you via remote access with software, settings and everyday problems. We use the AnyDesk software for remote access. The connection is only established once you allow access on your device; you can end the session at any time. We discuss the scope and the expected time required with you before we start.

(2) Remote support costs €32 including VAT per 15 minutes or part thereof. Billable time begins as soon as the AnyDesk connection to your device is active and ends when our support work is completed. Periods of technical connection problems are not charged. If the connection is re-established during the same session, we add up the individual billable time periods and round only the total time up once to the next 15-minute period. If you book online via our website or by telephone via our AI phone assistant, you pay for the first 15 minutes (€32) in advance via a payment link; you will receive the link when booking on the website or by e-mail. If you did not give us an e-mail address when booking via the phone assistant, we will get in touch with you. We reserve the appointment for you until payment; we will tell you the payment deadline with the payment link. Your appointment is only confirmed once you have paid within this period; you will then receive the booking confirmation by e-mail, and the contract is concluded with it. If you do not pay in time, the reservation lapses, the payment link becomes invalid and you incur no costs. If the billable time is longer than the 15 minutes paid in advance, after the session we bill the entire billable time according to this rule and credit the advance payment; you will receive the invoice by e-mail, and it is due on receipt. If you book remote support with our staff, whether by telephone, by e-mail or in the shop, we bill the billable time according to this rule after the session. If you cancel the remote support before it begins, or if no session takes place, you incur no costs; in that case we will refund any advance payment to you without undue delay using the means of payment you used to pay.

(3) If you, as a consumer, book remote support online, by telephone or by e-mail, you have a right of withdrawal in accordance with section C of the withdrawal instructions. If the session is to take place within the 14-day withdrawal period, we will only begin if you expressly request this; we ask about this when you book or at the latest before the session begins. If you have also confirmed that you are aware that your right of withdrawal expires once the contract has been fully performed, your right of withdrawal expires as soon as we have fully provided the remote support. If you withdraw beforehand, you only owe the proportion corresponding to the services provided up to the withdrawal; we will refund the remaining part of any advance payment to you. If you do not want us to begin before the withdrawal period expires, we will agree an appointment with you after it has expired.

(4) Please back up your data before the session. We only work on the topics discussed with you.

§ 23 Training courses

(1) Our training courses are full-day courses; course days are always Thursdays. A course has a maximum of eight places. You register to take part via our website and state which of the Thursdays offered you could attend; you do not book a fixed date when doing so. Registration is non-binding and free of charge.

(2) As a rule, we set a Thursday as the course date as soon as at least five participants have registered for it; we may also set a course date with fewer registrations. We will inform you of the course date set by e-mail. If more than eight participants register for a Thursday, we allocate the places in the order of registration. Your registration remains valid until a course date has been set. If no course date is set for any of the Thursdays you stated, your registration expires at the end of the last of these Thursdays; you incur no costs as a result.

(3) Together with the notification of the course date, you will receive a payment link for the full price for the participants you registered; the basic course currently costs €129 per person including VAT. You pay nothing before that. We will hold your place until the end of the period we state with the payment link. If you have paid within this period, we will confirm your participation by e-mail; the contract is concluded with this confirmation. If you do not pay in time, your place is no longer reserved for you, the payment link becomes invalid and your registration for this course date expires free of charge; it remains valid for any other Thursdays you stated.

(4) A course date that has been set will take place even if fewer than five participants have paid by the end of the payment period; we will not cancel it for that reason. If you come to the course without having paid in advance, you can take part if a place is still available; you then pay the price on site before the course begins.

(5) If you, as a consumer, book a training course exclusively by means of distance communication, for example via our website and the payment link or by e-mail, you have a right of withdrawal in accordance with section C of the withdrawal instructions. If the course takes place within the 14-day withdrawal period, we will only begin if you expressly request this; we ask about this before payment or at the latest before the course begins. If you have also confirmed that you are aware that your right of withdrawal expires once the contract has been fully performed, your right of withdrawal expires as soon as we have fully provided the training course. If you withdraw beforehand, you only owe the proportion corresponding to the services provided up to the withdrawal; we will refund the remaining part of the amount paid to you.

(6) If you cannot attend a booked date, please let us know as early as possible. You may have another person attend instead of you; please tell us their name in advance. Otherwise, the statutory provisions apply.

(7) If we have to cancel a course date that has been set, for example due to illness, we will inform you without undue delay and offer you another Thursday. If you do not wish to take it up, we will refund the amount paid to you in full and without undue delay using the means of payment you used to pay.

(8) Your course place includes a shopping voucher worth €10. You can redeem it from the course date onwards with any purchase from CompuMac; there is no minimum order value. If the purchase costs less than the available credit, the remainder is kept for further purchases. The statutory limitation rules apply to the voucher.

Part D – Additional provisions for traders only

§ 24 Traders: scope, business account, purchase on account

(1) Part D applies exclusively to traders (business customers), legal entities under public law and special funds under public law. It takes precedence over Parts B and C.

(2) On application, we may activate a business account for business customers and store individual prices in it. There is no entitlement to activation. We may request proof of trader status, for example an extract from the commercial register, a trade registration or the VAT identification number (USt-IdNr.). Individual prices must be treated confidentially.

(3) Orders that activated business customers submit via the order form for business customers are binding offers. The e-mail you receive after submitting only confirms receipt of your order. The contract is only concluded when we accept the order, as a rule with our order acceptance (order confirmation) by e-mail; § 3(5) and (6) apply accordingly.

(4) Invoices are payable within 8 days of the invoice date without deduction, unless otherwise agreed with the customer. In the event of late payment, the statutory default interest of nine percentage points above the base rate and the flat fee under Section 288(5) of the German Civil Code (BGB) apply. We may make purchase on account subject to a credit check, set credit limits and demand payment in advance if there are justified doubts about solvency.

(5) The customer notifies us in text form of any changes to bank details for refunds or credits. Before making a payment to changed bank details, we may have the change confirmed via a second communication channel known to us.

§ 25 Traders: delivery, passing of risk, special orders

(1) In the case of shipping, the risk passes to the customer when the goods are handed over to the carrier. We only take out transport insurance at the customer's request and expense.

(2) Delivery dates are only binding if we expressly promise them as binding. Our obligation to deliver is subject to correct and timely delivery to us by our own suppliers, unless we are responsible for the non-delivery.

(3) Special orders, for example CTO configurations or goods procured for a specific project, can only be cancelled by the customer after the order has been placed with the manufacturer or distributor if the latter agrees; the customer bears the costs incurred as a result.

(4) If the customer does not accept the goods, the statutory provisions apply; from the time the customer is in default of acceptance, we store the goods at the customer's cost and risk.

(5) If performance is prevented by force majeure, for example natural events, pandemics, strikes, official measures, cyber attacks or supply chain disruptions for which we are not responsible, the deadlines are extended by the duration of the hindrance plus a reasonable start-up period. If the hindrance lasts longer than three months, either party may withdraw from the contract with regard to the affected part.

§ 26 Traders: duty to inspect and give notice of defects

(1) Section 377 of the German Commercial Code (HGB) applies to merchants.

(2) We ask other traders to notify us of obvious defects in text form promptly after delivery.

(3) Transport damage must be noted with the delivery agent on delivery and reported to us without undue delay.

§ 27 Traders: liability for defects

(1) Claims based on defects in new goods and on defects in our repair and service work become time-barred one year after delivery or acceptance, and for used devices and demo devices six months after delivery.

(2) Paragraph 1 does not apply to claims for damages, to fraudulently concealed defects, insofar as we have given a guarantee, to recourse claims under Sections 445a, 445b and 478 of the German Civil Code (BGB), or in the cases of Section 438(1) no. 2 BGB.

(3) We provide the remedy (subsequent performance), at our option, by remedying the defect or by delivering a defect-free item.

(4) Product descriptions, manufacturer information and technical data describe the characteristics of the goods; they only constitute a guarantee if we expressly designate them as such.

§ 28 Traders: extended retention of title

(1) The goods remain our property until all claims arising from the ongoing business relationship have been settled.

(2) The customer may resell the goods in the ordinary course of business. The customer hereby assigns to us in advance all claims arising from the resale in the amount of our invoice total including VAT; we accept the assignment. The customer remains authorised to collect the claims as long as it meets its payment obligations. Pledging and transfer by way of security are not permitted; the customer must notify us without undue delay of any access by third parties.

(3) If the goods are processed or combined, we acquire co-ownership in the ratio of the invoice value of our goods to the value of the other items.

(4) If the realisable value of our securities exceeds the claims to be secured by more than 10 %, we will release securities of our choice at the customer's request.

§ 29 Traders: IT services and managed services

(1) For IT services, projects and managed services – for example set-up, networking, telephony, device management and ongoing support – the scope of services, service levels, response times, term and remuneration are determined by the respective offer or contract. This § 29 applies in addition.

(2) The customer provides the necessary information, access, licences and approvals in good time and names a contact person authorised to make decisions. The customer pays for additional work caused by missing or late cooperation at the agreed rates.

(3) Where acceptance is provided for, the service is deemed accepted if, after completion, we have set the customer a reasonable period for acceptance of at least ten working days and the customer has not refused acceptance within this period stating at least one defect, or if the customer uses the service productively without giving notice of defects. Acceptance may not be refused because of insignificant defects.

(4) Regular backup of its data is the customer's responsibility, unless it has been expressly agreed as a service to be provided by us.

(5) Third-party products and services, for example cloud, telecommunications and software services, are subject to the third parties' terms and conditions. We are only responsible for their availability and further development insofar as we have expressly undertaken to be.

(6) Unless otherwise agreed, upon full payment the customer receives a simple (non-exclusive), unlimited-in-time right to use work results created individually for the customer, for example configurations, scripts and documentation, for its own business purposes.

(7) We charge travel and driving time as well as expenses as agreed or according to our price list.

(8) We only name a customer as a reference with the customer's prior consent.

Part E – Liability, dispute resolution and final provisions

§ 30 Liability

(1) We have unlimited liability in cases of intent and gross negligence, for culpable injury to life, body or health, for fraudulently concealed defects, within the scope of a guarantee we have given, and under the German Product Liability Act (Produkthaftungsgesetz).

(2) In the case of a slightly negligent breach of essential contractual obligations, our liability is limited to the damage that was foreseeable and typical for the contract at the time the contract was concluded. Essential contractual obligations are obligations whose fulfilment is a prerequisite for the proper performance of the contract in the first place and on whose fulfilment you may regularly rely.

(3) Otherwise, we are not liable for slightly negligent breaches of duty.

(4) These limitations of liability also apply in favour of our legal representatives, employees and vicarious agents. Your statutory rights to remedy (subsequent performance), rescission and price reduction remain unaffected.

§ 31 Consumer dispute resolution

We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.

§ 32 Final provisions

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this choice of law only applies insofar as it does not deprive you of the protection afforded to you by the mandatory provisions of the law of the state in which you have your habitual residence, for example Austria.

(2) If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of performance and exclusive place of jurisdiction for all disputes arising from the contractual relationship is our registered office in Friedrichshafen. We may also bring an action at the customer's general place of jurisdiction. Exclusive places of jurisdiction prescribed by law remain unaffected.

(3) If individual provisions of these General Terms and Conditions are invalid, the remainder of the contract remains valid. The invalid provision is replaced by the statutory provision.